Thank you for choosing Beaufortts! We strive to provide you with the best possible shopping experience. In the event that you are not completely satisfied with your purchase, our Return and Exchange Policy is designed to help you navigate the process. Please read this policy carefully before initiating a return or exchange.

1. Eligibility for Returns and Exchanges

  • We accept returns and exchanges within 30 days of the delivery date.
  • Products must be in their original, unused condition and accompanied by the original packaging and any accessories or documentation.

2. Non-Returnable and Non-Exchangeable Items

  • Some items are non-returnable and non-exchangeable, including personalized or custom-made products.
  • Mattresses and bedding products cannot be returned for hygiene reasons, unless they are found to be defective.

3. Initiating a Return or Exchange

  • To initiate a return or exchange, please contact our customer service team at [contact email] with your order number and details.
  • We will provide you with instructions on how to proceed and the return shipping address.

4. Return and Exchange Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your return.
  • Approved returns will be processed, and a refund will be issued to the original payment method, excluding shipping costs.
  • Exchanges will be processed based on product availability. If the requested exchange item is unavailable, we will issue a refund.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within [Insert Number] days of delivery.
  • We may request photos or other evidence to assess the issue. If the item is deemed defective or damaged, we will offer a replacement or refund, including shipping costs.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
  • For exchanges, the customer is responsible for return shipping costs to our facility, and we will cover the shipping cost of sending the exchanged item back to you.

7. Refunds

  • Refunds are typically processed within 15 days of receiving the returned item.
  • The refund will be issued to the original payment method. Please allow additional time for the refund to reflect on your account, depending on your bank or credit card issuer.

8. Contact Us

  • If you have any questions or need assistance with the return or exchange process, please reach out to our customer service team at sales@beaufortts.com.

Thank you for shopping at Beaufortts. We are committed to providing you with exceptional products and service, and we hope this policy makes your shopping experience with us even more convenient and enjoyable.